PLEASE READ THE FOLLOWING TERMS & CONDITIONS BEFORE SELECTING ANY SERVICE
General Eligibility
• Banned breeds are not accepted.
• Only small to medium breeds are accepted for boarding.
• No dogs with a history of aggression or aggressive tendencies.
• We do not accept dogs with:
Separation anxiety (e.g., barking, howling, or inability to be left alone).
Inability to sleep in a separate room from their owner.
Potential/history of destructive tendencies or a history (chewing, scratching, burrowing).
• Dogs must be:
Well-socialised and have good recall.
Toilet-trained.
Clean and groomed on arrival, with a maintained coat and trimmed nails.
• Personal items (beds, blankets, etc.) must be clean upon arrival (boarding only).
• Dogs must not excessively scent-mark or dominate.
• Un-castrated males over 1 year old are not accepted, including chemically castrated dogs.
• Dogs attending other daycare or boarding facilities are not accepted.
• Female dogs must not be in season.
Trial Sessions
All services are subject to a successful trial:
• Daycare: 2-hour trial.
• Boarding: Daycare plus overnight trial (charged at the standard rate, subject to availability).
Health Requirements
• Dogs must be healthy, free from illness, and up to date with flea, worm, and vaccination treatments.
Feeding
• We do not cook or prepare fresh food. Please provide the correct quantity for your dog’s stay in labeled containers.
• Food/water bowls and toys are not needed (except for slow feeders).
Daycare
• Pick-Up & Drop-Off: Monday to Friday only (closed on public/festive holidays).
• Drop-Off: 8:15 AM - 9:20 AM only.
• Pick-Up: 4:30 PM - 5:20 PM only.
• Late pick-ups will incur a fee of £5 per 15 minutes. Repeated late pick-ups may result in cancellation of the daycare space.
• Communication with owners will only be between the hours of 9:00 AM - 5:00 PM (Monday to Friday). Outside of these hours, messages will be addressed the next working day unless in an emergency.
Cancellations & Amendments
• Clients can amend bookings via the Collar app with a minimum of 48 hours’ notice. Due to limited availability, cancellations within 48 hours are non-refundable or transferable. Cancellations of booked days within a subscription plan outside of 48 hours may be credited to your account for future use (subject to number of days).
• If Stock Dogs cannot provide the agreed service, we will give 48 hours’ notice where possible.
• Payment for non-member ad-hoc services will be taken at time of booking and is non-refundable if cancelled within 7 days of the daycare date.
Boarding
• Boarding is exclusively available to regular daycare guests ONLY.
• Drop-Off: 8:30 AM - 10:00 AM (Monday to Saturday).
• Pick-Up: 9:00 AM - 10:00 AM (Monday to Saturday).
• Late pick-ups after 10:00 AM will incur a standard daycare charge of £32.
• Minimum stay of 2 nights on weekends, including Sundays and bank holidays. Sunday pick up/drop off will NOT be available and must be included as part of your booking.
• Bookings for peak times (such as August) will be subject to a minimum stay of 7 days.
• Communication is available 9:00 AM - 5:00 PM (Monday to Friday). No updates (e.g., photos) will be shared on weekends unless in an emergency.
Boarding Billing/Cancellations
• Boarding is subject to availability and only confirmed once 50% deposit (non-refundable) has been received (over 1 month prior to booking), or 100% if less than 4 weeks prior to booking. If the booking is cancelled within 2 weeks of the boarding date, no refunds will be given, so please ensure when booking you are certain of your dates for care. If boarding dates fall during your usual daycare subscription day(s), the difference will be deducted from your final bill.
Health Disclaimer
• If a dog is scheduled to stay with us while recovering from an injury, illness, or medical procedure (if we choose to accept them), the owner must sign a Health Disclaimer Form prior to their stay. This form acknowledges the owners consent and responsibility for any potential risks associated with the dogs condition during their time at Stock Dogs.
Veterinary Care
• In the unlikely event of illness or injury, your dog will be taken to their registered vet or Stock Dogs’ registered practice (House & Jackson, Billericay).
• Stock Dogs will not be financially responsible for any vet costs or treatments, therefore we strongly advise owners to have their own pet insurance in place.
Post-Departure Liability
• Once a dog departs from Stock Dogs, (applicable to daycare & boarding) we are not responsible for any injury or illness that may potentially have been caused during their time in our care.
Chelmsford City Council Boarding & Daycare Licence Number - 23/00689/BOARD Chelmsford City Council Daycare Licence Number - 24/00342/BOARD
Stock Dogs LTD is a company registered in England and Wales with company number 15650127
Copyright © 2025 Stock Dogs - All Rights Reserved.